Shipping Policy

Shipping Policy — Zovako Cosmetics

Last updated: 9 November 2026

Contact: info@zovako.co.za

We deliver fragrance orders across South Africa from our dispatch centre in Gauteng. Customers do not visit a public storefront.

1. Delivery areas

We currently ship to addresses within the Republic of South Africa. We do not offer international shipping at this time.

2. Shipping options and rates

Method · Rate · Typical transit time
Standard · R100 · 3–5 business days
Express · R150 · 1–2 business days
Free Standard · Free on orders of R500 or more · 3–5 business days

Transit times start from the day the order ships (not the order date) and exclude weekends and public holidays. Remote areas may take longer.

3. Order processing

Orders are usually dispatched within 1–2 business days. You will receive an email when your order ships.

4. Tracking

Where the courier provides tracking, we will share the tracking number by email. Please allow up to 24 hours after the dispatch email for the tracking link to become active.

5. Failed delivery and incorrect addresses

Please double-check your delivery address at checkout. If a courier cannot deliver because of an incomplete or incorrect address, or if nobody is available to receive the parcel after the courier's attempts, the parcel may be returned to us. Re-delivery may attract an extra shipping charge.

6. Liquids and courier rules

Fragrance is a liquid cosmetic. We pack bottles carefully to reduce the risk of leaks. If a bottle arrives damaged or leaking, photograph the parcel before opening further and email info@zovako.co.za within 7 days so we can replace it under our Refund & Returns Policy.

7. Collection

We do not currently offer public walk-in collection. Agent collection arrangements (if any) are agreed separately with agents and are not a public store service.