Refund & Returns Policy — Zovako Cosmetics
Last updated: 9 November 2026
Contact: info@zovako.co.za
This policy applies to purchases made from Zovako Cosmetics (trading online at zovako.com) by customers in South Africa. It is written to align with the Consumer Protection Act 68 of 2008 (CPA) and common hygiene practice for fragrances.
1. Cooling-off and change of mind
Fragrance is a personal-care / hygiene product. For hygiene and safety reasons:
- Unopened, unused bottles in original sealed packaging may be returned within 7 calendar days of delivery for a refund or exchange, provided the seal is intact and the product is unused.
- Opened, sprayed, or used fragrances cannot be returned or exchanged for change of mind. Once opened, the product cannot be resold.
If you ordered the wrong scent, please contact us within 24 hours of placing the order. If the order has not yet shipped, we will try to amend or cancel it.
2. Faulty, damaged or incorrect products (CPA)
You are entitled to a repair, replacement or refund where goods are:
- defective or not of good quality;
- damaged in transit;
- not the product you ordered; or
- materially different from the description on the website.
Transit damage or leaks: please email info@zovako.co.za within 7 calendar days of delivery with your order number, a short description of the issue, and clear photos of the product, packaging and (if relevant) the shipping label.
Faulty or defective goods: under the CPA section 56 implied warranty, you may claim within 6 months of delivery. Email info@zovako.co.za with your order number, a short description of the fault, and clear photos of the product and packaging.
We will arrange a replacement or refund once we have confirmed the fault or error. Return shipping for confirmed faulty, damaged or incorrect items is at our cost.
3. How refunds are processed
Approved refunds are paid back to the original payment method (for example Yoco card payment) within 7–14 business days of approval. Shipping fees are refunded only when the return is due to our error or a fault.
4. Agents and wholesale orders
Agent / distributor orders are covered by the separate agent or distributor agreement. Opened stock sold on by an agent is not returnable to Zovako Cosmetics except where the batch is confirmed faulty.
5. Contact
Email: info@zovako.co.za
We do not publish a walk-in retail address. Returns are arranged by courier collection or prepaid return label after we approve the request — please do not send products back without confirmation.