Privacy Policy

Privacy Policy — Zovako Cosmetics

Last updated: 9 November 2026

Contact / Information Officer: info@zovako.co.za

Zovako Cosmetics (“we”, “us”, “our”) respects your privacy. This notice explains how we collect, use, share and protect personal information when you use zovako.com or otherwise deal with us. It is intended to comply with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).

Our online store is powered by Shopify. Shopify and other service providers process information on our behalf (see section 5).

1. Who we are

Responsible party: Zovako Cosmetics

Website: https://zovako.com

Email: info@zovako.co.za

We do not publish a physical walk-in address on this website.

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details — name, email address, phone number, delivery address, billing address.
  • Order and payment details — products ordered, amounts, payment status. Card details are handled by our payment provider (for example Yoco / Shopify Payments partners); we do not store full card numbers.
  • Account details — if you create a customer account (email, password hashed by Shopify, preferences).
  • Communications — messages you send us (email, WhatsApp, contact form).
  • Technical / usage data — IP address, device and browser type, pages viewed, cookies and similar technologies (see section 7).

We do not intentionally collect special personal information (as defined in POPIA) or information about children under 18.

3. Why we process your information (lawful basis)

We process personal information to:

  • take steps at your request and perform our contract with you (process orders, deliver products, handle returns);
  • comply with legal obligations (tax, consumer protection, accounting records);
  • pursue legitimate interests such as improving the store, preventing fraud, and measuring marketing performance, in a way that does not override your rights;
  • send marketing only where you have consented or where the law allows (you can unsubscribe at any time).

4. How we use your information

  • Fulfil and deliver orders and provide customer support.
  • Process payments and prevent fraud.
  • Send order updates and, if you opt in, promotional emails or WhatsApp messages.
  • Improve our website, products and agent programme.
  • Keep records required by law.

5. Who we share information with

We only share personal information with parties who need it to provide services to us, or where the law requires it, including:

  • Shopify — store hosting, checkout, analytics.
  • Payment providers (for example Yoco) — to take payment.
  • Couriers / logistics partners — to deliver your order (name, phone, delivery address).
  • Accounting / email providers we use to run the business.
  • Authorities where we are legally required to disclose information.

We do not sell your personal information.

Some providers (including Shopify) may process data outside South Africa. Where that happens, we rely on appropriate safeguards and contracts so your information remains protected to a standard comparable to POPIA.

6. How long we keep information

We keep personal information only as long as needed for the purposes above, including legal retention periods for tax and consumer records (typically up to 5 years or longer where the law requires). After that we delete or de-identify it where reasonably possible.

7. Cookies and tracking

Our site uses cookies and similar tools that are necessary for the cart and checkout to work, and others that help us understand how the site is used or support advertising. You can control cookies through your browser settings. Blocking some cookies may affect checkout.

8. Security

We and our providers use reasonable technical and organisational measures to protect personal information. No online transmission is completely secure; please use a strong unique password for any account and keep it private.

9. Your rights under POPIA

Subject to the Act, you may request to:

  • access the personal information we hold about you;
  • correct or update inaccurate information;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • request deletion where we no longer need the information or have no lawful reason to keep it;
  • lodge a complaint with the Information Regulator.

To exercise these rights, email info@zovako.co.za. We may need to verify your identity before responding.

Information Regulator (South Africa)

Website: https://inforegulator.org.za

Email: complaints.IR@justice.gov.za (or the address published on the Regulator’s site)

10. Marketing

You can opt out of marketing emails using the unsubscribe link in any message, or by emailing us. Transactional messages about your orders will still be sent.

11. Changes

We may update this policy from time to time. The “Last updated” date at the top will change, and the current version will always be on this page.

12. Contact

Questions about privacy: info@zovako.co.za