FAQ

FAQ — Zovako Cosmetics

Last updated: 9 November 2026

Contact: info@zovako.co.za

Orders & payment

How do I place an order?

Browse zovako.com, add scents to your cart, and check out. We accept card payments through Yoco at checkout.

I didn’t get an order email.

Check spam/junk. Still nothing? Email info@zovako.co.za with your name and approximate order time.

Can I change or cancel my order?

Email us as soon as possible. If the order has not shipped, we will try to amend or cancel it.

Products

Are these the original designer perfumes?

No. Our fragrances are inspired by popular designer scents for comparison. Zovako Cosmetics is independent and is not affiliated with those brands.

What sizes do you sell?

50 ml and 100 ml bottles. Public retail prices are shown on each product page (50 ml from R99, 100 ml R179).

How should I apply the fragrance?

Spray on pulse points (wrists, neck). Avoid rubbing. Store upright, away from heat and direct sunlight.

Do you sell testers or samples?

Not yet on the public store. Ask us by email if you are an agent.

Shipping

Where do you deliver?

Across South Africa. See our Shipping Policy for rates (Standard R100, Express R150, free Standard from R500).

How long does delivery take?

Standard 3–5 business days, Express 1–2 business days after dispatch. Remote areas may take longer.

Do you have a shop I can visit?

No public walk-in store. Everything is ordered online and delivered by courier. Agents may have separate collection arrangements with us.

Returns

Can I return a perfume I don’t like?

Only if it is unopened and sealed. Opened fragrances cannot be returned for change of mind (hygiene). Faulty or incorrect items are covered — see our Refund & Returns Policy.